Data 2ms
Queue 12
SLA: 2 at risk
4
L1
L1 Analyst
SOC · New York
Configuration
Configuration
Operator-facing settings for connectors, agents, automation, credentials, notifications, and SLAs.
Data Source Connector
QRadar SIEM, Forcepoint DLP & Proxy, asset / identity context, ticketing
Agent Configuration
Per-agent thresholds, batch size, model routing
Automation Rules
Correlation windows, auto-suppress, escalation triggers
API Credentials
Upstream API credentials and rotation cadence
SMTP / Email Settings
Notification relay for handoffs and digests
Email Templates
Escalation, RFI, manager-notification copy
SLA Timer
Per-severity triage budgets and breach alerts